Guest & Property Owner Rental Agreement

LAST MINUTE VACATION RENTALS, LLC 

The nightly rate, any and all additional fees, the Damage Deposit, and applicable Taxes, will be in the Property Listing and itemized at check out.  They will be included in the Listing for each Property.   multiplied by the number of nights booked, plus fees set by the Property Owner, plus the amount of the Damage Deposit (if any). The Guest must also pay all applicable Taxes.

DAMAGE DEPOSIT POLICY. At the time of booking, the Property Owner may require one of the following from the Guest: (1) a Refundable Damage Deposit; or (2) a Non-Refundable Damage Deposit; or (3) that the Guest purchase property damage protection insurance to cover potential damage at the Property. The amount of the Refundable and Non-Refundable Damage Deposit is determined by the Property Owner and is included in the definition of “Rental Fee”.  If the Property Owner requires a damage insurance policy, Proof of Insurance must be provided to the Property Owner by the Guest before the booking will be made. 

RESERVATION FEES:  In addition to the Rental Rate, Guests will be charged a Guest Service Fee equal to 9.8% of the Rental Rate (not including Taxes), plus the Credit Card Fee equal to what the credit card merchant charges to LMVR (approximately 3%), plus Taxes. 

CREDIT CARDS: We accept MasterCard, Visa, American Express and Discover. 

DOWN PAYMENTS: To secure a reservation, we require a major credit card. The Down Payment is equal to 50% of the Rental Fee, plus 50% of the Taxes, plus 50% of the Guest Service Fee, and 100% of the Credit Card Fee. Down payments are applied towards the balance.  

CONFIRMING EMAIL: A Confirmation for your reservation will be emailed to the Guest’s email address provided at the time a Guest books a reservation and will be sent no later than the following morning by 10:00 AM. Please review the Confirming Email for accuracy of dates and accommodations. Please notify LMVR at Guest Help of any discrepancies in the reservation immediately upon receiving the Confirming Email. We strongly recommend that you check your dates and the Property to ensure no mistakes were made. It’s human to error; it’s good practice to double check! We will not compensate for error – the Confirming Email is sent for you to confirm the details of a Guest’s reservation. Please add Guest Help, to your address book to ensure you receive our emails. Please print your Confirming Email confirmation as it includes your driving directions to your Property and the Rental Policies. 

IF YOU DO NOT RECEIVE YOUR CONFIRMING EMAIL: If you do not receive your Confirming Email, first check your junk/spam/clutter folder, then email us at  Guest Help. We do not communicate through any social media accounts. 

ARRIVAL EMAIL.  The final payment will be scheduled to automatically post on the day the Guest is scheduled to arrive at the Property and the receipt of the final payment will generate an “Arrival Email” sent by LMVR to the Guest. The Arrival Email will include the Property Owner’s name, telephone number where the Property Owner can be reached during the Guests’ stay, the Property address, and GPS location (Google Maps).  The Arrival Email will also include the combination lock code to enter the Property or the combination code to the lockbox containing the key. Please print your Arrival Email confirmation as it includes your driving directions to your Property and the Rental Policies, and the CODE to open the door to the Property. 

IF YOUR DO NOT RECEIVE YOUR ARRIVAL EMAIL BY 7 AM ON YOUR DAY OF ARRIVAL, first check your junk/spam/clutter folder then email us at Guest Help. We do not communicate through any social media accounts.  

DOUBLE CHECK DRIVING DIRECTIONS: The Arrival Email also includes GPS driving directions to your booked Property. Before you hit the road, look at the directions to your rental Property. Keep in mind that Google Maps may not be accurate. Your Confirming Email will contain the contact information for your Property Owner. Feel free to contact your Property Owner if you need assistance with directions but realize that there may be areas of limited cell service around the Property. We cannot assist you with directions to the Property.  

CHECK-IN:  Your Property is “Self-Check-In”. When you arrive at the Property, use the key code found in the Arrival Email to access the Property. If you have any issues accessing the Property, call the Property Owner and email LMVR at Guest Help. Upon arrival, inspect the Property and be sure to confirm that all requested amenities are present and available on the Property and that all appliances, electronics and amenities are in working order. If you find any amenities missing or broken, or if anything is not working or is damaged, the Guest must immediately call the Property Owner and describe the issue with the Property. The Guest must also email LMVR at Guest Help. 

On the Guest’s check-in day and during their stay, the Property Owner is required to answer all phone calls from a Guest within one hour for messages received between 8 AM and 9 PM in the Property’s time zone. For messages received outside of these hours, the Property Owner is required to answer as soon as reasonably possible and by 9 AM the following day at the latest; provided, however, if the issue concerns lack of running water, no heat or problems with HVAC, or no electricity or sewer/ septic tank problems, or concerns an accident or safety hazard (“Critical Issues”), the Property Owner is expected to answer any calls or communications from the Guest promptly, not to exceed 30 minutes. The Property Owner must provide a resolution to the specific issue/question or inform the Guest when it will be resolved. If the Property Owner does not respond to the Guest or provide check-in and access information to a Guest or provide a repair or solution to a Critical Issue(s), contact LMVR at Guest Help. 

The Guest must promptly call the Property Owner and email LMVR at the time of Check-in if they discover that (i) a Property is not as described in the Listing, or (ii) if they are unable to access the Property, or (iii) they are unable to stay or complete their stay because of safety or other Critical Issues with the Property, or (iv) if there are security cameras inside the Property premises or outside of the Property but not listed in the Property Listing. The Guest must then make a choice. 

(i) If the Guest has not spent a night at the Property and wants to cancel the reservation and vacate the Property, and LMVR determines, in the exercise of its sole discretion, that the Property Owner is responsible, then LMVR will refund the Guest 100% of the Rental Fee, Taxes, Credit Card Fees, and Guest Service Fee.  

(ii) If the Guest decides to stay at the Property overnight, because the Property Owner has agreed to resolve, replace or repair the issue, but said resolution, replacement or repair is not performed within 24 hours after the Guest’s arrival, and the Guest wants to cancel the remaining portion of the reservation, and the Guest has informed LMVR via email, and LMVR determines, in the exercise of its sole discretion, that the Property Owner is responsible, LMVR will refund the Guest a pro-rated portion of the Rental Fee, Taxes, Credit Card Fees, and Guest Service Fee. 

(iii) If the Guest decides to stay for the full term of the booked reservation even though said resolution, replacement or repair is not performed within 24 hours after the Guest’s arrival, the Guest has waived the right to make a claim for reimbursement of any fees or charges associated with the Property stay. 

DEPARTURE EMAIL: ON the date the Guest is schedule to Depart and vacate the Property, the Guest will receive a Departure Email. Read this email for any additional terms and provisions for check-out. 

CHECK-OUT: Unless the Rental Agreement with the Property Owner or the Departure Email states otherwise, check-out is at 11 AM. Housekeeping fees will apply for late checkouts. Let your Property Owner know in advance if you need a late check-out as soon as possible.   

WHAT TO DO ON YOUR CHECK-OUT DATE: You will be responsible for the cleaning during your stay and for leaving the Property in good condition at checkout. “Good condition” includes: 

● All trash and dirty diapers put in outside trash cans and covered 

● Dishes washed or soaking in hot soapy water or loaded into the dishwasher and dishwasher is started,  

● Towels placed in washer and washer started if there is a washing machine on the Property, 

● Pet feces picked up and in trash, no pet hair on furnishings, 

● Furniture arranged in original location,  

● All stains removed from furniture, linens and towels,  

● All amenities (games, toys, decorations, etc.) put away neatly in their original condition, ● No food left out or on grill, stove top, countertops oven or microwave,  

● Grill cleaned,  

● No spills or “accidents” left uncleaned,  

● No bodily waste left for clean-up, 

● Hot tub cover secured on top of hot tub. 

Please remember that you are staying in a privately owned Property; please treat it as if you would want someone to treat your home. If the Property is left damaged or not in good condition, an additional cleaning charge will be added to your credit card after your departure. Items on the Property found missing or broken will be charged accordingly. 

CANCELLATION & REFUNDS: 

Guest Cancellation. A Guest may cancel a booking or reservation at any time. Depending on when the cancellation is made, the Down Payment will be refunded as set forth in the Guest Agreement with LMVR and/or the Rental Agreement between the Property Owner and the Guest. If the Rental Agreement is silent as to the refund of your down payment, the Guest Agreement with LMVR applies as follows: 

If cancellation made 60 days or more from your arrival date:   100% refund 

If cancellation is made between 16-59 days before your arrival date:  50% refund 

If cancellation is made 15 days or less before your arrival date:   no refund. 

Only the Guest named on the reservation may cancel or make changes to a reservation. We request all cancellations in writing, via the Service. We cannot accept cancellations by voice mail. All cancellations will be issued a cancellation number for your reservation. Your reservation is not cancelled unless you receive a cancellation number. 

Property Owner Cancellation. If a Property Owner cancels an already booked Property reservation, the Property Owner will contact LMVR. LMVR will then email the Guest and inform the Guest of the cancellation. The Guest will be refunded all amounts paid for the Rental Fee (including Damage Deposits, if any), Taxes, Guest Service Fee, and Credit Card Fees. LMVR will work with the Guest to find another suitable Property to rent. 

CHANGING TO A DIFFERENT PROPERTY:  If a Guest wants to change a booked reservation to a different Property, this is considered a “cancellation” and is subject to the policies on Cancellations. 

CHANGING DATES, NUMBER OF PEOPLE:  In the event a Guest wants to change the reservation dates, decreasing the number of nights booked, increasing the number of nights booked or add a pet, the Guest must email LMVR with the requested changes at Guest Help. LMVR will contract the Property Owner. It is the Property Owner’s decision to agree to the change, or not, and to add any conditions or charge a fee for such changes.  A Guest will pay a Reservation Change Fee of $75.00 to LMVR for administrative expenses in making the requested change(s).  A Guest may add people to the reservation as long as the number of people does not exceed the occupancy limit set forth in the Property Listing. If the number of Guests exceeds the occupancy limit, the Property Owner may charge the Guest’s credit card on file an extra person fee in an amount not less than $200/night/person.  

PROBLEMS THAT MAY ARISE DURING YOUR STAY.  If you encounter a problem with your Property during your stay you must call the Property Owner immediately and send an email to LMVR at Guest Help. You will not receive a refund of a portion of your stay after your departure for issues that were not reported to the Property Owner at the time of check-in.  

DAMAGE CLAIMS:  If a Guest, an invited or uninvited Guest or person, or a pet causes damage during a stay, or if something is missing from the Property, or if an appliance or electronic is no longer working (and the Guest has not informed the Property Owner and LMVR) prior to the Guest’s departure, the Property Owner can claim reimbursement of the cost to fix, repair, or replace directly from the Guest. 

If the Property Owner has required the Guest to purchase a damage insurance policy, the Property Owner will look to the insurance policy for reimbursement and if there is damage that exceeds the tendered amount under the insurance policy, the Property Owner and Guest shall solely work out the issue. LMVR is not a party to the insurance policy nor has it any obligation to be involved with any insurance claim. 

If the Property Owner has required the Guest to deposit a Non-Refundable Damage Deposit, the Property Owner retains said Non-Refundable Damage Deposit and if there is damage that exceeds the amount of the Damage Deposit, the Property Owner and Guest shall solely work out the issue. LMVR has no interest in the Non-Refundable Damage Deposit, has nothing to do with any damage to the Property and  has no obligation to become involved in any dispute between the Property Owner and Guest about damage issues.  

If the Property Owner has required the Guest to deposit a Refundable Damage Deposit, the Property Owner will use all of the Refundable Damage Deposit necessary to fix such damage.  If there is damage that exceeds the amount of the Refundable Damage Deposit, the Property Owner and Guest shall solely work out the issue. LMVR has no interest in the Refundable Damage Deposit, has nothing to do with any damage to the Property and  has no obligation to become involved in any dispute between the Property Owner and Guest about damage issues. Any amount of the Refundable Damage Deposit will be refunded to Guest after all repairs or replacements are made. 

WHAT TO BRING: Double Check the “amenities” list provided with the Listing for each Property. Bring anything you may need or want that is not included on the amenities list. Bring your clothes and your food. We suggest you bring outdoor towels for your personal use. Please do not remove anything from the Property. You will be charged for any missing items at the cost to replace plus a fee. If your Property has a gas BBQ grill, the propane is provided. If your Property has a charcoal grill, you will need to bring charcoal and lighter fluid. Please clean all grills before leaving the Property. 

NO SMOKING: All properties are NO SMOKING inside OR outside. You cannot smoke anywhere on the Property. If you do, there will be an extra cleaning fee charged to your credit card. 

PETS & CHARGES: Each Property Owner decides whether or not to allow pets on the Property. For those properties that allow pets, there may be a non-refundable per pet, per night fee. Do not bring unauthorized pet(s) as there is always evidence and there will be a fee of no less than $200 for bringing a pet to a non-pet friendly Property. If pet hair is excessive, you will be charged a minimum of $100 extra cleaning fee. PLEASE DO NOT ALLOW YOUR PET IN THE HOT TUB OR SWIMMING POOL. 

PROPERTY AMENITIES – TELEVISION PACKAGES – INTERNET SERVICES: All properties are privately owned, furnished and equipped by the Property Owner. As such LMVR cannot make any changes to the furnishings or equipment provided by the Property Owner. We cannot alter television provider or subscription packages and cannot guarantee any program or event. Internet service is available at most properties, but LMVR is not responsible for computer compatibility or internet failure. No refunds or compensation will be given for internet failure, wifi unavailability, or computer incompatibility. Upon check-in, the Guest must check to make sure Television and Internet are working and call the Property Owner and email LMVR at once if they are not in working order. 

PROPERTY ELECTRONIC EQUIPMENT: Do not tamper with the electronics. There is a minimum fee of $100 for tampering with the electronics, including television, receivers, dishes, modems, wifi, cameras, security systems, or other electronic equipment on the Property. Do not unhook or disconnect the equipment for video games or for any other reason. The Property Owner will check all electronic equipment to ensure they are in working order. Fines will be strictly enforced to cover the cost of correcting any tampering of and/or damage to any equipment. Ensure everything is in working order before you leave the Property. 

SECURITY CAMERAS: The Property Owner may not have security cameras inside the Property. Any cameras mounted outside should be listed in the Property Listing. If a Guest sees an indoor security camera, or if there are exterior security cameras not identified in the Property Listing, the Guest should call the Property Owner immediately and email LMVR at Guest Help. 

LANDSCAPING: Please do not whack or cut down any landscaping or trees on the Property. Simply said, they are not your trees to cut! Fines for damaging trees will be charged to your account. 

HOT TUBS & COVERS; POOLS: Please do not allow anyone in your group to walk on, jump on or play on the hot tub covers, they will break. The condition of your hot tub cover was documented prior to your arrival. The hot tubs are cleaned and chemically treated after every rental. Hot tub and pool use is strictly at your own risk. People who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged not to use a hot tub. Avoid drinking alcohol or using drugs in the hot tub and pool. Hot tubs can cause your blood pressure to rise if you have been drinking. Please supervise children at all times while they are using the hot tub or pool. No glass, soaps, creams, oils, bubbles, lotions, or food is allowed in the hot tub or pool. If your hair is long, put it up in a ponytail or bun to avoid getting it caught in the filter or drain. Please shower before and after using the hot tub and pool. Do not leave any person, child or adult alone in the hot tub or pool. There should always be an adult who is not in the hot tub or pool supervising those who are in the hot tub and pool – especially if there are children in the hot tub and/or pool. 

Please leave the hot tub cover in place when not in use. As the water is changed after every check-out you may find that the hot tub is not up to temperature on the first night as there is a lot of water to heat up. Make sure the hot tub is at the appropriate temperature, taking into consideration the people who will be using it. Children should never be in a hot tub if the water is warmer than bath water (about 90 degrees). For adults, maintain the water temperature below 104 degrees. ●The hot water will amplify and speed the effects of any alcohol or drugs. Alcohol makes you drowsy, and falling asleep in hot water can be very dangerous. In addition to the risk of drowning, your body cannot regulate its temperature as well when you are asleep, which can lead to dangerous overheating. ●Avoid using the hot tub or pool when overly tired or at least have a more alert person join you to wake you up. ●Never use electrical devices (including phones, radios, TVs or any other corded device) in or near the hot tub or pool. If you must have one nearby, use a battery-powered device and place it on a table a safe distance from the water. Be sure all electrical outlets are a safe distance from the hot tub and pool as well, in keeping with local building codes. Corded devices and outlets present a real risk of electrocution if they get wet! ●NO FOOD or PETS in the hot tub or pool. ●Be cautious when using the hot tub during the winter. If the temperature outside the hot tub is below freezing, water splashed over the edge can quickly freeze into slippery ice. ●Don’t wear contact lenses in the hot tub or pool because of the small chance of contamination. ●Immediately exit the hot tub and pool and seek shelter if you see lightning, or during any other kind of threatening weather. ●Do not leave minors or children unattended in a hot tub or pool. 

ACCIDENTS: Neither the Property Owner nor LMVR is responsible for accidents regarding a person or a personal belonging occurring in or around the Property. If you have a medical emergency dial 911. In the event of an accident, you are encouraged to call the Property Owner immediately. 

NO ATVS OR DIRT BIKES:  ATVs and dirt bikes are prohibited on or  around the Property. You  may be fined by the local authorities, and your credit card may be charged for any damage done the Property.   

RV HOOK-UPS & TENT CAMPING is prohibited on most Property properties due to the deed restriction of that area. Please contact the Property Owner for clarification before bringing an RV or Tent.  

SHOOTING GUNS OR FIREWORKS is prohibited on Property. Fireworks are also prohibited. All land is private or government owned and neither will allow fireworks. If you have a gun and want to target practice, do not fire it on the Property. If you are hunting, make sure you have the correct hunting license. Leave your guns and fireworks at home. 

WILDLIFE ENCOUNTERS: If the Property is located in a forest or non-urban area,  there is a heightened probability Guests will encounter some type of wildlife, insects or stray animals. No refunds or compensation will be given for any pests inside or outside of the Property. Guests may also encounter dogs or cats at the Property. These animals are the family pets of a neighbor or a stray animal. Guests should NOT feed these animals or permit them to enter the Property. Guests should not allow their children to play with, pet, or feed these animals. The Property Owner and LMVR are not responsible for any wildlife or animal encounters of any kind. Keep in mind wildlife and strays do NOT have vaccinations. The Property Owner and LMVR will not pay your medical bills nor attempt to capture or kill a wild animal or stray for rabies observation/testing. 

QUALITY CONTROL & CUSTOMER SERVICE: The Property Owner reserves the right to enter the premises of the Property at any time including during Guests stay to respond to a service call for repairs, respond to altercations, investigate disturbances, check occupancy, check for damage and check for pets. The Property Owner must inform the Guest that it will enter the Property prior to doing so. 

MAINTENANCE REPAIRS – SERVICE CALLS: Guests understand that LMVR does not guarantee that  Guest will not encounter a problem at the Property. Call your Property Owner if an amenity needs to be repaired or is broken before or during your stay. Should a repair person make a call to a Property and find that the equipment is in working order and the problem is due to the Guest’s mistake or neglect, the charge for service will be at the Guest’s expense. MINIMUM SERVICE CALL FEES FROM REPAIR COMPANIES START AT $125 and could take several hours to respond. This includes locking yourself out of your Property. 

CAMPFIRES & FIREPLACES: If the Property Owner has listed a working fireplace or an outdoor fire pit as an amenity, firewood is not provided.  If there is a working fireplace or fire pit, the Guest is responsible to check to make sure there is not a fire ban in the community before using the fireplace or fire pit. Do Not Burn Pine In Any Indoor Or Outdoor Fireplace. The high sap content of pine wood makes it dangerous. When the sap is burned, it creates tarry smoke that can coat the inside of a fireplace, causing a possible fire hazard. The charge to clean the pine from the fireplace or fire pit can exceed $500.00. Do not burn any campfires or fireplaces if there are no-burn days in effect in the area. 

CLEANING: Daily maid service is not included in the rental rate. We suggest you bring extra towels for outdoor use. Please do not remove towels or linens from the Property. 

PEACE & QUIET TIME IS PROMOTED: Quiet hours begin at 11PM nightly for all Properties. If you have a loud next-door neighbor after 11PM, please call the Property Owner for assistance. Your Property is not to be used for events or parties unless the Property Owner has included events and/or parties in the amenities list.  You must comply with all local rules and regulation and any Homeowner Association rules – even if you are unaware of such rules and regulations.  

COMMUNITY DISTURBANCE AND NUISANCE POLICY. LMVR does not allow disruptive and/or unauthorized activities in connection with the Properties Listed on its Service. Activities may be deemed disruptive or unauthorized if:●activities are disruptive to the neighborhood, ●any activities violate local public health limits on safe gathering size;●the Property Owner did not know about in advance and did not give prior approval, ●the Guest intentionally disguised, lied, falsified information provided to the Property Owner about events or activities at the Property, ●The Guest posts open invitations for an event at the property, e.g., on social media, ●an activity or event exceeds safe occupancy of the Property, ●the activity or event is otherwise categorized as unauthorized, ●the activity or event caused excessively loud noise, overcrowded streets, lewd behavior, ●the event is in violation of the Property Owner’s house rules or policies as posted on the Property Owner’s Listing or as set forth in this Policy, or as set forth in a Rental Agreement,  during the Guest’s stay at the Property. Guests found in violation of this policy may have their account terminated, may be charged a fine or fee by the Property Owner and/or LMVR, and may be subject to local law enforcement intervention. 

PROHIBITED CONDUCT includes ●Unreasonable conduct that is likely to result in physical harm to people or property, ●The use, distribution, consumption, manufacture, or cultivation of illegal or restricted drugs or other illegal or restricted substances. Note: The possession and personal use by adults of cannabis in locations where it is legal and not in violation of a Property Owner’s house rules is not prohibited, provided it is done so in accordance with local laws and Guests must comply with the NO SMOKING Policies. ●Commercial pornography, ● Sexual exploitation, ● Offering, soliciting, or engaging in commercial sex work, ● Human trafficking, ● Using, selling, or distributing fireworks in regions where such actions are illegal, ● Placing offensive content or materials in a rental location, ● Conduct that results in harassment, or ●any other conduct prohibited by the LMVR Policies, the Guest Agreement with LMVR or the Rental Agreement.  LMVR has the right to suspend or terminate your account if these guidelines aren’t met. LMVR or the Property Owner may also take other steps as obligated under the law. The Guest may be charged a fine by the Property Owner and/or LMVR for said Prohibited Conduct. 

NO LIABILITY. All of rental properties are privately owned units. All activities involve certain inherent risks of injury up to and including death. It is expressly understood and agreed that neither the Property Owner, the Property Manager, nor LMVR, shall be liable for any damages or injury to a Guest, a Guest’s guests or their family/ies or to any of their personal property from whatever cause arising from the occupancy or use of the Property by said people. Once your first payment is received, the Guest Agreement with LMVR, the LMVR Policies and all other agreements are considered a rental agreement (including a Rental Agreement with a Property Owner, if applicable), and is considered a legal and binding contract. 

TRIP AND DAMAGE INSURANCE. You can purchase trip insurance and damage insurance with any insurance company of your choice, unless the Property Owner specifies a particular policy.  LMVR may provide a link to an insurance company that provides damage insurance. This link is provided as a convenience and is a 3rd party vendor. We earn a fee from your purchase of trip and damage insurance from this link. Your choice of travel insurance provider is made in the exercise of your sole discretion, and we are not responsible or liable for any issue you may have with the trip/damage insurance provider of your choice.  

LOST AND FOUND  Please keep in mind that if you happen to leave something behind there will be a minimum of a $25.00 charge plus shipping and handling to return the items to you, if found. We make no guaranty or warranty that any item left behind or misplaced will be “found”. 

WEDDING POLICY: Congratulations on your big day!  Only those Properties that allow parties or weddings may be booked for weddings. Check the Property Listing amenities to determine if the Property allows weddings. If the Property Listing is silent on the subject, weddings or parties are not allowed.  

OFFLINE BOOKING POLICY. LMVR does not allow offering, incentivizing, or directing Guests and/or Property Owners to accept bookings or payments off the LMVR platform. Such efforts are a marketplace violation and may result in penalties, including termination of the Property Owner and/or Guest. LMVR may require the Property Owner to pay compensation when LMVR determines an offline booking occurred. With that in mind, LMVR disallows the following behaviors: ●Property Owners cannot contact potential Guests, prior to booking, to encourage, request, or incentivize them to book off the LMVR platform, ●Property Owners cannot and Guests cannot request the other party  to communicate via platforms or services outside of LMVR services prior to accepting a booking (e.g., email, text). For clarity, post booking communication is permitted until otherwise advised, ●Property Owners or Guests redirecting the other off the LMVR platform through links or embedded buttons in communications, ●Property Owners or Guests cancelling an existing full or partial reservation to book outside of the LMVR platform, or ●Changing or presenting the reservation, payment schedule, or pricing in bad faith to avoid a mandatory LMVR penalty of $1,000 levied against both the Property Owner and the Guest. 

If a Guest needs to cancel and rebook, they should cancel the reservation from within the LMVR system and rebook through the LMVR platform. Rebooking directly with the Property Owner offline is an offline booking.