GUEST REFUND POLICY

GUEST CANCELLATION & REFUND POLICIES

LAST MINUTE VACATION RENTALS, LLC 

Guest Cancellation. A Guest may cancel a booking or reservation at any time. Unless you provide otherwise in your Rental Agreement, You agree that in the event a Guest cancels, the refund to the Guest is as follows is the stated percentage of the paid Rental Fees and Taxes as follows: 

If cancellation made 60 days or more from a Guests arrival date:   100% refund 

If cancellation made between 16-59 days before a Guests arrival date:  50% refund 

If cancellation made 15 days or under before a Guests arrival date:   no refund. 

If there is a 100% refund or a 50% refund, the Property Owner not charged to re-list the Property (no Listing Fee for next Listing of same Property) 

(i) Extenuating Circumstances.  In certain events, a Guest may cancel due to “Extenuating Circumstances”. Extenuating Circumstances includes death of a Guest, cancer or other life threating disease of a Guest. If a Guest claims a cancellation is due to Extenuating Circumstances, LMVR will determine in the exercise of its sole discretion whether or not said claim is true and, if it is, LMVR will refund to the Guest 100% of the paid Rental Fee (including the Damage Deposit) and 100% of paid Taxes. The Property Owner not charged to re-list the Property (no Listing Fee for next Listing of same Property) 

How Refunds are Calculated and Paid with a standard Guest Cancellation. 

1. LMVR Pays Property Owner:  

• 100%/50%/0% of paid Rental Fee based on when the cancellation is made 
• 100%,50%/0% of paid Taxes 
• If there is a 100% refund or a 50% refund, Property Owner not charged to re-list the Property (no Listing Fee for next Listing of same Property) 

1. LMVR refunds to the Guest: 

• 100% or 50% of the paid Rental Fee based on when cancellation happens 
• 100% or 50% of the paid Taxes based on when cancellation happens 
• Applicbale credit card fees 

1. LMVR retains for itself: 

• 100% of the paid Guest Service Fee (not refunded to Guest) 
• Any unreimbursed credit card fees or reversal fees charged by cc merchant 

Extenuating Circumstances:  

1. LMVR Pays Property Owner:  

• 0% of Rental Fee based on when the cancellation is made 
• 0% of Taxes 
• Property Owner not charged to re-list the Property (no Listing Fee for next Listing of same Property) 

1. LMVR refunds to the Guest regardless of when the cancellation happened: 

• 100% of the paid Rental Fee based on when cancellation happens 
• 100% of the paid Taxes based on when cancellation happens 
• 100% credit card fees 

1. LMVR retains for itself: 

• 100% of the paid Guest Service Fee (not refunded to Guest) 

PROPERTY OWNER CANCELLATION REFUND POLICIES 

Property Owner Cancellation. If the Property Owner must cancel an already booked Property reservation, you must call us immediately. LMVR will then email the Guest and inform the Guest of the cancellation. You authorize us to refund to the Guest 100% of the Rental Fee, 100% of the Taxes paid, the Guest Service Fee, and all Credit Card Charges. You authorize us to charge your bank account and/or credit card, (i) the amount of the Guest Service Fee, (ii) any unreimbursed Credit Card Fees, and (iii) the Owner Cancellation Fee. These fees are chargeable to you even if the Guest books another Property for the same period.  The Listing Fee will not be waived by LMVR. 

(i) Acts of God. If you cancel the reservation due to a natural disaster that makes the Property uninhabitable or not suitable for rental, such as damage from fire, tornado, hurricane, flooding, wind damage, or other natural disaster, you shall inform us immediately and provide proof of such damage. In such case,  you authorize us to cancel the booking and refund to the Guest all amounts paid for the Rental Fee, Taxes, and Credit Card Fees. You authorize us to charge your bank account and/or credit card, (i) the amount of the paid Guest Service Fee and (ii) any unreimbursed Credit Card Fees. You will not be charged the Owner Cancellation Fee. These fees are chargeable to you even if the Guest books another Property for the same period.  The Listing Fee will not be waived by LMVR. 

How Refunds are Calculated and Paid when Property Owner Cancels. 

1. LMVR refunds to the Guest: 

• 100% of the paid Rental Fee  
• 100% of the paid Taxes  
• 100% of the paid Guest Service Fee 
• 100% Credit Card Fees 

1. LMVR Charges the Property Owner and retains for itself:  

• 100% of the paid Guest Service Fee (not refunded to Guest) 
• Any unreimbursed credit card fees or reversal fees charged by cc merchant 
• Owner Cancellation Fee 

How Refunds are Calculated and Paid when Property Owner Cancels for ACTS OF GOD. 

1. LMVR refunds to the Guest: 

• 100 of the paid Rental Fee  
• 100% of the paid Taxes  
• 100% of the paid Guest Service Fee 
• 100% Credit Card Fees 

1. LMVR Charges the Property Owner and retains for itself:  

• 100% of the paid Guest Service Fee (not refunded to Guest) 
• Any unreimbursed credit card fees or reversal fees charged by cc merchant 

GUEST CANCELLATION REFUND POLICIES FOR PROPERTY ISSUES RESOLVED OR NOT RESOLVED BY PROPERTY OWNER 

Guest Cancellation for Property Issues. When a Guest provides prompt notice to us that your Property is not as described in the Listing, or if they were unable to access the Property, or they were unable to stay or complete their stay because of safety or other Critical Issues (see Section 4C) with your Property, the Guest must contact the Property Owner at the time of check-in. The Guest is also obliged to contact LMVR and describe the problems. 

(i) If the Guest has not spent a night at the Property and wants to cancel the reservation and vacate the Property, and LMVR determines, in the exercise of our sole discretion, that the Property Owner is responsible, you agree and authorize us to refund to the Guest, 100% of the paid Rental Fee, 100% of the paid Taxes, the Guest Service Fee, and Credit Card Fees. You authorize us to charge your bank account and/or credit card, (i) the Guest Service Fee, (ii) any unreimbursed Credit Card Fees, and (iii) the Owner Cancellation Fee. 

How Refunds are Calculated under this section. 

1. LMVR refunds to the Guest: 

• 100 of the paid Rental Fee  
• 100% of the paid Taxes  
• 100% of the paid Guest Service Fee 
• 100% Credit Card Fees 

1. LMVR Charges the Property Owner and retains for itself:  

• 100% of the paid Guest Service Fee (not refunded to Guest) 
• Any unreimbursed credit card fees or reversal fees charged by cc merchant 
• The Owner Cancellation Fee 

(ii) If the Guest decides to stay at the Property, because the Property Owner has agreed to resolve, replace or repair pursuant to Section 4C, but said resolution, replacement or repair is not performed within 24 hours after the Guest’s arrival, and the Guest wants to cancel the remaining portion of the reservation, and LMVR determines, in the exercise of our sole discretion, that the Property Owner is responsible, you agree and authorize us to refund to the Guest, a pro-rated portion of the Rental Fees, Taxes, Credit Card Fees, and 100% of the Guest Service Fee. You authorize us to charge your bank account and/or credit card, (i) 100% of the Guest Service Fee, (ii) any unreimbursed credit card fees, and (iii) the Owner Cancellation Fee. 

How Refunds are Calculated under this section. 

1. LMVR refunds to the Guest: 

• Prorated Portion of Rental Fees and Taxes (based on one night’s stay)  
• Prorated portion of the Taxes (based on one night’s stay) 
• Prorated portion of the Credit Card Fees (based on one night’s stay) 
• 100% of the paid Guest Service Fee 

1. LMVR Charges the Property Owner and retains for itself:  

• 100% of the paid Guest Service Fee (not refunded to Guest) 
• Any unreimbursed credit card fees or reversal fees charged by cc merchant 
• The Owner Cancellation Fee 

(iii) If the Guest decides to stay for the full term of the booked reservation even though said resolution, replacement or repair is not performed within 24 hours after the Guest’s arrival, the Guest has waived the right to make a claim for reimbursement. 

GUEST WANTS TO CHANGE RESERVATION 

TO A DIFFERENT PROPERTY GUEST WANTS TO ADD OR SUBTRACT DAYS, ADD A PET, INCREASE PEOPLE 

(i) CHANGING A PROPERTY:  If a Guest wants to change a booked reservation to a different Property, this is considered a “cancellation” and is subject to the policies on Cancellations. 

(ii) In the event a Guest wants to change the reservation dates, decrease the number of nights booked, increase the number of nights booked or add a pet, the Guest must email LMVR at guesthelp@ ____________.  LMVR will contract the Property Owner. If not otherwise set out in a Rental Agreement, it is the Property Owner’s decision to agree to the change(s), or not, and to add any conditions or charge a fee for such changes.  LMVR will communicate the decision along with any additional fees to the Guest, who may accept or not.  If a Guest does not agree to the Property Owner’s terms for such changes, the reservation continues to be valid without change. If a Guest agrees to the Property Owner’s conditions and any additional fees, the Guest will promptly remit those fees to LMVR and they become a part of the “Rental Fees”. A Guest will pay a Reservation Change Fee of $75.00 to LMVR for administrative expenses in making the requested change(s).  A Guest may add people to the reservation as long as the number of people does not exceed the occupancy limit set forth in the Property Listing. If the number of Guests exceeds the occupancy limit, the Property Owner may charge the Guest credit card on file an extra person fee in an amount not less than $200/night.  

Charges to the Guest if Property Owner agrees to any changes to the Reservation: 

1. If Guest ADDS a Night, Guest Pays to LMVR: 

– nightly rate X number of additional nights 

– any extra charges required by Property Owner such as pet fee  

- additional Taxes on additional nights and fees 

– additional Guest Service Fee for additional nights and for any additional fees 

– additional Credit Card Fees 

- Reservation Change Fee 

2.  LMVR Pays the Property Owner:  

– additional nightly rental rate 

- additional fees 

3. LMVR Keeps for itself: 

- additional Listing Fee amount (from Property Owners account) 

- Additional Guest Service Fee from additional nights 

- credit card fees for additional charges 

- Reservation Change Fee.